Refund policy

PawzRFamily Return and Refund Policy

Made-to-Order Products

Our products are made to order, especially for you. Please review your product selection, size, color, and shipping address carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please email pawzrfamily@gmail.com with your order number and clear photos of the issue. Contact us as soon as reasonably possible so we can review the problem and work toward an appropriate resolution, which may include a replacement or refund.

Returns and Exchanges

Because our products are made to order, we generally cannot accept returns or exchanges for incorrect size or color choices, or for a change of mind. Please review the product description and sizing information carefully before ordering.

This does not limit any rights you may have under applicable consumer protection laws.

Lost or Missing Orders

If your order appears to be lost or has not arrived within the expected delivery window, please contact pawzrfamily@gmail.com with your order number. We will review the tracking information and work with our fulfillment partner to determine the appropriate next steps.

Cancellations

Orders may enter production shortly after purchase. If you need to request a cancellation or change, contact us as quickly as possible. We cannot guarantee changes or cancellations once production has begun.

Refund Processing

If a refund is approved, we will explain the next steps. Refunds will generally be issued to the original payment method, subject to the payment provider’s processing time and applicable law.

Contact Us

For return, refund, or order concerns, email pawzrfamily@gmail.com and include your order number.

Thank you for supporting PawzRFamily!